There is one address for everything — help, bugs, billing questions and data deletion. Writing from the email address you signed in with helps us find your account faster.
Something is broken
A look failed to generate, credits were deducted unexpectedly, or the app is misbehaving. Tell us what you did and what happened.
Report a problemCredits & purchases
Questions about a credit pack, a charge, or a refund. Purchases run through Google Play, so please include the Play order number if you have it.
Ask about creditsDelete my data
You can delete your account, photos and looks from Account settings in the app. If you would rather we did it, email us from your account address.
Request deletionEarly access
LOOM is in closed testing on Android. Ask to be told when it opens up, and we will get in touch then.
Ask for accessSend us a message
This form opens your email app with the message ready to send — nothing leaves your device until you send it yourself.
Before you write
Which photos work best?
One clear, full-length photo of you in reasonable light, with the whole outfit visible. Blurry, cropped or very dark photos give weaker results.
What a generated look is — and is not
LOOM produces a generated image, not a measurement. Fabric, fit and colour can differ from the physical garment, so treat a look as a visual guide rather than a substitute for trying something on.
Response times
Beamaze Studio is a small operation. We answer as quickly as we reasonably can, and data-deletion requests are handled as a priority.